Refund Policy
Refund Policy | VitalLux Homecare
1. Service Cancellations
You may cancel a booked service up to 2 hours before the scheduled appointment time for a full refund. Cancellations made within less than 2 hours may be subject to a fee.
2. Refund Process
Once a refund is approved, we will initiate a refund to your original method of payment.
- Credit/Debit Cards: 5-7 business days.
- UPI/Net Banking: 2-4 business days.
3. Non-Refundable Items/Services
Certain services like emergency call-out fees (once dispatched) or opened medical supplies are non-refundable.
4. Missed Appointments
If you miss a scheduled appointment without prior notice ("No-Show"), you may be charged the full service fee.
5. Disputes
If you believe a charge was made in error, please contact our support team immediately.
6. Contact Us
For any questions regarding refunds, please contact our dedicated billing support at:info@vitaluxehomecare.com